p88 Privacy Policy

Every piece of data we collect serves a specific purpose. The main reasons we process your personal information are:

• Account creation and management: To set up, maintain, and operate your p88 player account
• Identity verification (KYC): To confirm your identity and age before processing withdrawals and where otherwise required
• Transaction processing: To process deposits and withdrawals to and from your account in Philippine Peso
• Platform security: To detect and prevent fraud, multiple account abuse, money laundering, and other prohibited activity
• Customer support: To respond to your queries, resolve disputes, and provide assistance when requested
• Platform improvement: To analyse how the platform is used so we can fix issues and improve the experience
• Legal compliance: To meet applicable legal and regulatory obligations

We do not process your data for unsolicited marketing to third parties. Where we send you communications about your account or the platform, you can opt out of non-essential communications by contacting support.

KYC (Know Your Customer) verification is a standard requirement for online gaming platforms. p88 requires identity verification before your first withdrawal is processed. This involves submitting identity documents and, in some cases, a selfie with your ID.

The documents you submit for KYC are processed securely and used solely for identity verification purposes. They are not used for any purpose beyond confirming your identity and age, and they are stored with appropriate security controls in place.

Age verification is part of the KYC process. p88 is strictly for players aged 21 and above. If your documents indicate that you are under 21, your account will be closed and any deposited funds returned to you.

If we are unable to verify your identity using the documents provided, we may request additional documentation. We reserve the right to restrict account access pending completion of KYC if we have reasonable grounds to believe that verification is necessary.

p88 does not sell personal data to third parties. We may share your information in the following limited circumstances:

• Payment service providers: To process deposits and withdrawals through Philippine banking channels and supported local e-wallets. These providers receive only the information needed to process the specific transaction.
• Identity verification providers: Where we use third-party services to assist with KYC document verification, relevant identity data is shared with those providers under strict data processing agreements.
• Platform and technology providers: Service providers who help operate the platform infrastructure, hosting, security monitoring, and analytics. These parties process data on our behalf and are bound by confidentiality and data protection obligations.
• Legal and regulatory requirements: Where required by applicable law, court order, or lawful request from a competent authority, we may be required to disclose certain information. We will disclose only what is required and will inform affected users where legally permitted to do so.

Any third party that processes data on behalf of p88 is required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards.

p88 uses a combination of technical and organisational measures to protect personal data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and p88 is encrypted using SSL/TLS. This applies to login, registration, transactions, and all platform activity.
• OTP verification: Sensitive account actions — including withdrawals — require one-time password verification via your registered mobile number. This prevents unauthorised cashouts even if login credentials are compromised.
• Access controls: Internal access to personal data is restricted to staff who need it to perform their job functions. Access is logged and reviewed regularly.
• Secure storage: Personal data and identity documents are stored using security measures appropriate to the sensitivity of the data.

No security system is completely impenetrable. If you suspect that your account has been accessed without your authorisation, contact p88 support immediately. You should also use a strong, unique password for your account and keep your registered mobile number up to date to ensure OTP delivery.

p88 staff will never ask you for your password or your OTP. If you receive a communication purporting to be from p88 that asks for these, treat it as suspicious and report it to support.

We retain personal data for as long as your account is active. After account closure, data is retained for a period necessary to meet legal, regulatory, and financial record-keeping requirements. This typically includes:

• Transaction records and financial data, retained for the period required by applicable financial regulations
• Identity verification documents, retained as required for anti-money laundering and fraud prevention compliance
• Account activity and support records, retained for a reasonable period to resolve any disputes that may arise after closure

When data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

If you would like your account closed and your data deleted, contact p88 support. We will process your request in line with our retention obligations and confirm the outcome.

p88 uses cookies and similar technologies to make the platform function properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the platform.

The types of cookies used on p88 include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect aggregated data about how players navigate the platform — which pages are visited, how long sessions last, and where errors occur. This helps us improve the experience.
• Preference cookies: Remember your settings and preferences across sessions so you don't have to re-enter them each time.

Most browsers allow you to manage or block cookies through their settings. Blocking essential cookies will affect platform functionality. Analytics and preference cookies can generally be disabled without breaking the platform.

p88 does not use cookies to serve third-party advertising or to track your activity across other websites.

As a p88 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data p88 holds about you at any time.
• Right to correction: If any of your personal data held by p88 is inaccurate or incomplete, you can ask us to correct it. For most information, you can update it directly in your account settings.
• Right to deletion: You can request deletion of your account and associated personal data. We will process the request in line with our legal retention requirements and confirm what has been deleted and what must be retained.
• Right to object: You can object to certain uses of your data, including any direct marketing communications from p88.
• Right to portability: In certain cases, you can request your data in a portable, machine-readable format.

To exercise any of these rights, contact p88 support via live chat or by emailing [email protected]. We will respond within a reasonable timeframe and may request verification of your identity before processing the request.

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please contact the p88 support team.

You can reach us via live chat within the p88 platform, or by emailing [email protected]. Please include your registered account details and a clear description of your query or request so we can assist you as efficiently as possible.

We take privacy concerns seriously and aim to respond to all queries within a reasonable timeframe. For data deletion or access requests, please allow additional time for identity verification and data processing. We will keep you updated on the progress of your request.